EBLIP for all: Using an evidence based approach in your library
The purpose of this course is to introduce the process of evidence based library and information practice to all LIS practitioners and to demonstrate tools and strategies for applying evidence in practice. The course will look beyond the formal evidence based practice (EBP) model and place LIS evidence within the context of real-world decision making. Participants will learn strategies to incorporate different types of evidence into their everyday decision making, and will have opportunities to work through their own practice questions in order to determine an approach that they can take back to their workplace.
Denise Koufogiannakis, Collections and Acquisitions Coordinator, University of Alberta, Canada
Lorie Kloda, Assessment Librarian, McGill University, Canada
Alison Brettle, Senior Lecturer/Information Specialist, University of Salford, UK
Using evidence for assessment and evaluation: North American Perspectives from ARL and CARL
The Association of Research Libraries (ARL) and the Canadian Association of Research Libraries (CARL) have worked over the years to strengthen the ways libraries are describing and evaluating their services and operations. ARL and CARL have worked closely in a number of key areas including LibQUAL+, Library Assessment training activities, and good old regular annual statistics. This workshop will focus on describing a number of key efforts such as the annual ARL and CARL Statistics and LibQUAL+ and work with attendees to gain a deeper understanding of how these tools are used to justify budgets, evaluate service delivery and help libraries rethink the investments they are making to align them strategically with rapidly transforming user needs. The workshop presenters have extensive knowledge of both the annual statistical efforts and the LibQUAL+ protocol; LibQUAL+ Canada just completed the third national level implementation in 2012. Institutions engaged in these efforts are invited to attend the workshop and bring their experience with these datasets for an engaging discussion and demonstration of how to more effectively engage libraries in demonstrating the value they deliver to their users. All attendees interested in assessment are welcome to join and engage.
1. Increase your familiarity with ways to use annual statistics to make a case for your institution's budget
2. Understand customer service ratings by using the LibQUAL+ survey
3. Identify actions your library can take using annual statistics and LibQUAL+ data
Linda Bedwell is the LibQual+ Canada 2013 Coordinator. She is a User-Experience & Assessment Librarian at Dalhousie University as well as a Reference & Instruction Librarian. She has conducted student studies to discover needs and behaviors related to library services, space, and resources.
Martha Kyrillidou is the Senior Director for Statistics and Service Quality Programs, Association of Research Libraries. Her dissertation (deposit December 2009) documenting the development of LibQUAL+ Lite is the most heavily downloaded dissertation at the University of Illinois Urbana-Champaign institutional repository.
Katherine McColgan is the Program and Administrative Officer for the Canadian Association of Research Libraries (CARL). Katherine has been the coordinator of the Statistics Survey of Canadian University Libraries for almost 15 years, and the CARL liaison in support of the LibQual+ Canada consortia and its Coordinator since its inception in 2006.
Getting started in research and evaluation
Have you ever thought about doing a research project or evaluating a new service, but…
- are not sure how to go about it?
- don’t know which methods to use?
- can’t see how it is relevant to your practice?
This half day workshop is designed to help practitioners get started in research or evaluation. Participants are encouraged to consider the similarities and differences between research and evaluation, the challenges, and the practical considerations that need to be addressed. They will be encouraged to consider the valuable contribution research projects can have even if they are small in scale. They will also be introduced to quantitative and qualitative approaches, find out when to use each and what may be feasible where. The session will provide a user friendly overview of the research and evaluation process to help participants to think about and plan potential projects, as well as provide opportunities to ask specific questions and gain feedback about their own research ideas.
Instructor: Alison Brettle is a senior lecturer, information specialist, and PGR co-ordinator at the School of Nursing, Midwifery and Social Work, University of Salford, UK. She is also the editor-in-chief of the open access journal, Evidence Based Library and Information Practice.
Usability testing: Using evidence to improve library web sites
A critical question for libraries is how to move from an opinion-based web design process to one that is driven by evidence-based practice. Conducting and carrying out usability studies is something any library can do, large or small. The aim of this workshop is to learn how to conduct a usability study, analyze the results, and use the evidence to create a better web site.
Participants in the workshop will:
• Explore usability task based testing
• Learn how to design a study
• Practice writing effective tasks
• Participate in a task based testing session
Join Darlene Fichter and Genevieve Braganza in a ½ day interactive workshop where you will learn the basic skills to develop and deliver a usability study.
Instructors Genevieve Braganza, Assessment Analyst, and library usability expert/GovInfo Librarian Darlene Fichter teamed up to carry out library usability studies at the University of Saskatchewan. Darlene is a frequent conference speaker about usability and emerging technologies. Genevieve has a Masters of Public Health specializing in Biostatistics and is the University of Saskatchewan Library’s Assessment Analyst.